Petition Letter
Januja Debalthas
16 Woodlands
Harrow, Middlesex
England, HA2 6EL
September 29, 2016
Associate Dean
Associate, Policy and Appeals
Robert Sutherland Hall
Queen¿¿s University
Kingston, ON
Canada, K7L 3N6
To Associate Dean of Studies:
I am petitioning for an extension in enrollment for the Fall semester 2016 due to technical issues. I entered as a distance studies student for the Summer 2016 semester, distance studies was a perfect match for me as I was working a full time job in Toronto.
Early September I was trying to pay my Summer tuition fees however SOLUS was not allowing me to pay via credit card due to technical issues. I had contacted several departments such as: continuing distance studies, registrars and fees officials in regards to this issue. According to the system, as I was a previous Queens student in 2011, when I placed my return to studies form my plan remained under that plan. As my SOLUS does not recognize me as distance student the credit card option does not populate on my screen. As I prepared funds via credit card it took me a week to gather the funds via banking to pay off the sanction block on my SOLUS account. Due to the three to four business day delays, my SOLUS account is now cleared however the deadline has passed for me to add courses.
My efforts of making the enrollment deadline include:
¿¿ Contacting the Continuing Distance Education Official
¿¿ Contacting the Registrars Office
You will be able to verify my attempts in escalating the issue by tracking the administration logging into my SOLUS account. I have attached a screen shot of my SOLUS homepage indicating that there is no portal for a credit card payment. Also included in my supporting documents is a screen shot of my Account Activity on SOLUS, as you can see I attempted to pay for my tuition via credit card prior to the enrollment date however only 128.17 was charged. When I reloaded the page to enter the full amount, the portal disappeared as per my current screen shot. Lastly, I have attached my return to studies form indicating that my reentry indicated distance education.
I would appreciate it if the Faculty of Arts and Science would allow me to extend my deadline in regards to adding courses for the current Fall/Winter semester even though I missed the withdrawal deadline.
Thank you for your consideration,
Januja Debalthas
Student Number : 10019376
16 Woodlands
Harrow, Middlesex
England, HA2 6EL
September 29, 2016
Associate Dean
Associate, Policy and Appeals
Robert Sutherland Hall
Queen¿¿s University
Kingston, ON
Canada, K7L 3N6
To Associate Dean of Studies:
I am petitioning for an extension in enrollment for the Fall semester 2016 due to technical issues. I entered as a distance studies student for the Summer 2016 semester, distance studies was a perfect match for me as I was working a full time job in Toronto.
Early September I was trying to pay my Summer tuition fees however SOLUS was not allowing me to pay via credit card due to technical issues. I had contacted several departments such as: continuing distance studies, registrars and fees officials in regards to this issue. According to the system, as I was a previous Queens student in 2011, when I placed my return to studies form my plan remained under that plan. As my SOLUS does not recognize me as distance student the credit card option does not populate on my screen. As I prepared funds via credit card it took me a week to gather the funds via banking to pay off the sanction block on my SOLUS account. Due to the three to four business day delays, my SOLUS account is now cleared however the deadline has passed for me to add courses.
My efforts of making the enrollment deadline include:
¿¿ Contacting the Continuing Distance Education Official
¿¿ Contacting the Registrars Office
You will be able to verify my attempts in escalating the issue by tracking the administration logging into my SOLUS account. I have attached a screen shot of my SOLUS homepage indicating that there is no portal for a credit card payment. Also included in my supporting documents is a screen shot of my Account Activity on SOLUS, as you can see I attempted to pay for my tuition via credit card prior to the enrollment date however only 128.17 was charged. When I reloaded the page to enter the full amount, the portal disappeared as per my current screen shot. Lastly, I have attached my return to studies form indicating that my reentry indicated distance education.
I would appreciate it if the Faculty of Arts and Science would allow me to extend my deadline in regards to adding courses for the current Fall/Winter semester even though I missed the withdrawal deadline.
Thank you for your consideration,
Januja Debalthas
Student Number : 10019376